Frequently Asked Questions

Orders & Customer Support

How can I track my order?

After placing your order, you will receive a unique tracking link via email. This link allows you to check the real-time delivery status of your package.

Is it possible to modify my order once it has been confirmed?

Unfortunately, we cannot make any changes to confirmed orders. Please double-check your shopping cart before payment to avoid errors.

What should I do if I encounter a problem with my order?

If you have any issues with your order, please reach out to us via the contact form on our official website. Our customer service team is ready to assist you.

What payment options do you accept?

We support mainstream payment methods including PayPal. You may select your preferred payment option during checkout.

How can I cancel my order?

If your order has not been shipped yet, please contact us immediately via the contact form. Our team will review your order status and inform you of available cancellation solutions.

Is it possible to change my delivery address after placing my order?

If your order has not left our warehouse, please contact our support team right away. We will try our best to update your delivery information before shipment.

Shipping & Returns

Do you offer international shipping?

Yes, we provide international shipping services. Please note that delivery times differ by destination country. We will show estimated delivery time on the checkout page for your reference.

What are the delivery times?

Delivery time depends on your location, shipping method and product availability. We always arrange shipment as soon as possible. To get an accurate delivery estimate, please fill in your delivery address at checkout or check the tracking details after shipment.

What to do if I receive a damaged product?

Please take clear photos to record the damaged items right after receiving the package. Then send these photos to our customer service as proof. We will handle your case promptly and offer a proper solution.

What is your refund policy?

For a thorough understanding of our refund policy, including the conditions and application procedures, we encourage you to visit our page specifically dedicated to this topic. It outlines the steps to follow to request a refund as well as the criteria necessary for a request to be considered valid.